National On Hold Month

I guess this means there really is a month for everything. March is "National On Hold Month." What does this mean? Well, officially it's a month to recognize everyone who has been placed “on hold” after calling a place of business, and to honor those businesses who make this hold time more enjoyable by supplying informative messages and music for their waiting callers. One thing i would like to clarify, an on hold message and a phone tree are 2 different things. Sometimes I've heard them interchanged in conversation. What's the difference? An "on hold message" is a way for the business to let you know you are still on hold and have not been disconnected. At the same time many businesses use this time to tell you a little bit about their business, maybe some things you didn't know but would like to know. Where as a "phone tree" is that device where you get a myriad of options (sometimes they don't fit your situation) to help the business route calls through an automated human free system. And as we've all learned, you sometimes can end up going in circles and the ultimate destination too often is a little place I like to call frustration. So, enjoy National On Hold Month, in some circles the traditional way to celebrate is with a trip to Las Vegas. Sounds good to me. For you would like more information about a business building on hold message for your business, call 909.226.1375.

Doug V.