On Hold Etiquette
I found this video on YouTube the other day. It says everything I would say about etiquette in regard to putting someone on hold so I thought I would let it do the talking.
What is Call Retention
Hello. I’m back again with another blog. Two days in a row. I'm on a roll. This time I do want to talk a little bit about an effective on hold message. And really that starts with having one. I've been doing this now for close to 30 years. When I started, I didn't really know how important an on hold message was. I primarily thought of it as a way to advertise some of the services that your business performed that your customers may not know about. Meaning they may call a print shop because they want business cards but while listening to your message they learn that you do wedding invitations or can print large signs. One of the things that I told my clients was that it would help them reduce hang ups otherwise known as call retention. It wasn't the first thing I told them about. I thought it would be nice but didn't think it was enough to lead with. But then as time went by I realized that every client I got back in touch with after installing their on hold messa...
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