Silent hold is a killer, a business killer. I did some surfing on that good old world wide web and found some interesting research. AT&T found this in their study, 70% of business callers are put on hold, 60% of callers put on "silent" hold hang up, 30% of the first-time callers who hang up do n
ot call back. And Teleconnect magazine learned that 93% of callers placed on "silent hold" estimated their on-hold time to be longer than it actually was, 88% of callers prefer on-hold messages versus dead silence or radio and 16-20% of callers made a purchasing decision based on information they heard while on-hold. Your phone is a powerful tool when it comes to adding value to your business. It's my mission to put an end to the silent killer, silent hold. improving your bottom line is just a plus.
Learn more at www.prodougtions.com
ot call back. And Teleconnect magazine learned that 93% of callers placed on "silent hold" estimated their on-hold time to be longer than it actually was, 88% of callers prefer on-hold messages versus dead silence or radio and 16-20% of callers made a purchasing decision based on information they heard while on-hold. Your phone is a powerful tool when it comes to adding value to your business. It's my mission to put an end to the silent killer, silent hold. improving your bottom line is just a plus.Learn more at www.prodougtions.com
I like this, it's the very truth. If I am on hold for more thatn 15 seconds with no idea of whats happeneing I usually hang up and don't call back.
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